Facebook Marketplace: Frequently Asked Questions and Clear Answers

The B2C marketplaces have transformed the way people buy and sell products. In many cases, we insist on selling directly by attracting traffic to our websites, when sometimes it's better to promote our products or services on marketplaces (online markets) that already have traffic and loyal customers.

Platforms such as Facebook Marketplace or Wallapop in the case of the Spanish market, have democratized access to millions of potential customers for our products and services, but they also generate many doubts among users.

In this article, we answer the most common questions about how Facebook Marketplace works, in a clear and organized manner. It's written as a FAQ (Frequent Asked Questions). I hope you find it interesting and it clarifies any questions you may have.

Who can use Facebook Marketplace?

Facebook Marketplace is available to most Facebook users over the age of 18. All you need is an active account and compliance with the platform's community guidelines. However, not all accounts have immediate access: Facebook applies security algorithms and may restrict use if it detects suspicious behavior or if the account is too new.

In short: Any adult with an active, verified account can use Marketplace, as long as they comply with the usage policies.

What Facebook Marketplace has?

Not all versions of the app or web platform display the Marketplace in the same way. The main conditions for viewing it are:

• Application version: You must have the Facebook app updated. Older versions may not display the tab.
• Geographic availabilityMarketplace isn't available in all countries. Although Facebook is constantly expanding the service, there are markets where it isn't yet available.
• Device: On the desktop version, Marketplace appears in the main menu, while on mobile it has its own icon. It may not appear on some older devices.

So, the answer to "which Facebook Marketplace has?" depends on the combination of country, app version, and account history.

Why doesn't Facebook have (or show) Marketplace?

Aside from the above, many users wonder why this feature doesn't appear. The most common causes are:

• Age restrictions: Minors under 18 years of age have no access.
• Limitations by country: : not active in all regions.
• Technical problems- An outdated app or temporary errors may hide the tab.
• Security policies: New accounts, accounts with a history of sanctions, or suspicious accounts may not have Marketplace available.

If this is the case, try updating the app, checking your location, and checking your account for Facebook notifications.

Why won't my Facebook Marketplace open?

This is a variant of the previous point, but here the problem is not that it does not appear, but that does not work properlyThe most common causes are:

• Internet connection deficient that prevents the ads from loading.
• Temporary server errors from Facebook.
• Device or browser incompatibilities.

The solution is:

1. Log out and log back in.
2. Update the app to the latest version.
3. Clear your browser or app cache.
4. Check that there are no restrictions on the account.

Why did Facebook remove my Marketplace?

Some users report that they previously had access to the Marketplace, but it suddenly disappeared. This case is usually related to sanctions or restrictions applied by FacebookThe reasons may be:

• Publish prohibited products (weapons, medicines, animals, counterfeits, etc.).
• Receive complaints from other users for non-compliance with rules.
• Detect suspicious usage patterns, such as posting too many ads in a short period of time.

When this happens, Facebook usually sends a notification stating the reason and duration of the restriction. In some cases, you may appeal the decision through the Help Center.

Why did Facebook remove or kick me off Marketplace?

This question refers to expulsion or suspension from the service. The reasons are the same as those just explained: non-compliance with rules or suspicious activity. It is important to review the Facebook Trade Rules and ensure that they are not violated.

A common example: selling digital products that are not permitted or using photographs that infringe copyright.

In these cases, the best strategy is contact support, review the policies, and wait for the restriction to expire if it's temporary. Repeat offenses may result in permanent loss of access.

Final tips for using Facebook Marketplace safely

• Read the policies before publishing: you will avoid penalties.
• Keep the account verified and active: This reduces the risk of automatic restrictions.
• Publish responsibly: avoid spam and prohibited products.
• Update the app regularly to avoid technical problems.
• Check your historyIf you've already had restrictions, be especially careful with future posts.

In summary

Facebook Marketplace is a powerful tool within the B2C marketplace universe, but it's not without its share of technical and regulatory issues and concerns. Knowing who can use it, why it may not appear, and how to respond to restrictions is key to harnessing its potential.

By following these recommendations, you can sell and buy safely, maximizing opportunities and avoiding unpleasant surprises.

Article written by Quadrant Alfa to help businesses and users better understand how Facebook Marketplace works and get the most out of it.

Here's another article in which we explained what Facebook Marketplace is and how it works: Facebook Marketplace in Spain: current situation in 2025

Would you like us to analyze which market would be the most interesting for your products or your company? Contact us and we will analyze it together.